Prospect Hospice rated ‘Outstanding’ by Care Quality Commission (CQC)

Following a recent inspection by the Care Quality Commission (CQC), Prospect Hospice, Swindon, has received an overall rating of Outstanding. 

In the report summary, the CQC recognised that staff provided outstanding care to patients, ensuring they were active partners in their care and those patients felt that they were truly cared for and supported by hospice staff. It was also highlighted that the hospice achieved Outstanding for being Well-Led and that leaders in the organisation had an inspiring shared purpose to deliver outstanding care and that staff were proud to work within the hospice team.

CQC inspectors look at a number of areas within the hospice operation and five areas are graded before these are combined to give an overall rating for the organisation. These areas are: Safe, Effective, Caring, Responsive and Well-Led. Following this inspection, the hospice received a good rating for three categories and was graded as Outstanding for Caring and Well-Led, with an overall rating of Outstanding.

Irene Watkins, chief executive at Prospect Hospice, said: “I’m delighted with this result but, more so, words cannot express just how pleased I am for our staff, volunteers and supporters that make hospice care in the community possible. As the end of life care specialist in Swindon and northeast Wiltshire the Outstanding rating is a wonderful reflection of how we care and support our patients and those important to them.

“Our approach is always to put the person at the heart of their care and this is something the CQC highlighted.”

Prospect Hospice is a charity providing end-of-life care to people 24 hours a day, seven days a week. It serves a community of more than 300,000 people in Swindon and north east Wiltshire, including Royal Wootton Bassett, Cricklade, Marlborough and Pewsey.

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